How can we help?

In the App

For problems with a purchase, open Settings → Chat with us in the App. It is the fastest way to sort out a missing purchase.

By email

For anything else, write to hello@bloomsynth.com. We read every message.

Common questions

My Gold Coins purchase did not arrive

Open the App, go to Settings and tap Chat with us. When a purchase fails, the App offers to open this chat with the purchase details attached. You can also email us with your Google Play order ID (it starts with GPA).

How do I change the language?

Open Settings in the App and tap your current language. Emmanuel AI speaks English, Spanish and Portuguese, and Jesus replies in the language you choose.

I ran out of free messages

You get free messages every day. After that, a message costs Grace Points, which you earn with the daily prayer, reflection and other tasks, or Gold Coins.

How do I delete my account?

Use the account deletion request page; we confirm by email once it is done. Request account deletion.

Something looks wrong in a reply

Replies are written by AI and can make mistakes. If a reply worries you, email us what happened so we can improve it.

If you are in crisis, please contact your local emergency number or a crisis line right away. In the US, call or text 988. Emmanuel AI is an AI companion and cannot help in an emergency.